{"id":13,"date":"2025-09-15T18:26:03","date_gmt":"2025-09-15T18:26:03","guid":{"rendered":"https:\/\/mediumblue-viper-779746.hostingersite.com\/?page_id=13"},"modified":"2025-12-03T14:26:54","modified_gmt":"2025-12-03T10:26:54","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/lazood.com\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

Effective Date: September 11, 2025<\/strong><\/p>\n\n\n\n

Welcome to (Lazood.com<\/strong>), your trusted destination for online shopping. We always strive for your complete satisfaction and are committed to ensuring a safe and convenient shopping experience. With this in mind, we have established a clear policy for returns, refunds, and exchanges.<\/p>\n\n\n\n

1. Return Conditions<\/h2>\n\n\n\n

\u2022 The product must be unused and in its original condition, with full packaging and original wrapping.
\u2022 Returns must be made within a maximum of 7 days from the date of order receipt<\/strong>.<\/p>\n\n\n\n

2. Return Process<\/h3>\n\n\n\n

\u2022 To request a return, please contact our customer service team via WhatsApp 054-2157119<\/a> or email info@lazood.com<\/a> .
\u2022 The team will review your request and provide you with full instructions on how to return the product.
\u2022 The customer bears the shipping cost of returning the product unless the return is due to an error from Lazood or the product arriving damaged\/defective<\/strong>.<\/p>\n\n\n\n

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3. Refunds<\/h3>\n\n\n\n

\u2022 After receiving and inspecting the returned product and confirming it meets the return conditions, a full refund of the product value will be issued.
\u2022 Refunds do not include the original shipping fees unless the return is due to an error from Lazood or the product arriving damaged\/defective<\/strong>.
\u2022 Refunds are processed using the same payment method used during purchase.
\u2022 The refund amount may take time to appear in your bank account or on your payment card, depending on your bank or payment provider.<\/p>\n\n\n\n

4. Exchanges<\/h2>\n\n\n\n

\u2022 In the case of receiving a damaged or defective product, you have the option to exchange it for the same product or replace it with an equivalent product.
\u2022 Damaged or defective products must be reported immediately upon receipt through customer service.
\u2022 In this case, Lazood will cover all shipping costs related to the exchange process.<\/p>\n\n\n\n

5. Exceptions<\/h2>\n\n\n\n

\u2022 The return policy may not apply to certain sensitive products such as food items, personal care products, or any products explicitly stated as non-returnable in their description.
\u2022 These cases will be clearly indicated on the product page prior to purchase.<\/p>\n

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